Policies
Refund and cancellation policy
Payments are in test mode right now, so no real money moves. This policy applies once real payments begin.
The short version
A paid report or Janma Patrika is digital and opens or downloads the moment you pay, so it can't be returned. But if something goes wrong on our side, you get your money back, and if you typed the wrong birth details, we fix the report once, free.
Jyotish Sahayak questions you buy never expire, and a question that gets no answer is given back automatically.
You get a full refund when
- you were charged but the report didn't open (or the Janma Patrika didn't download) or the questions weren't added, and we can't fix it within 2 working days;
- you were charged twice for the same report;
- the report has a calculation error that we confirm;
- we close Jyotish Sahayak for good while you still have bought questions: those you haven't used are refunded at the price you paid per question.
Free correction instead of a refund
Entered the wrong birth date, time or place? Write to us within 7 days of buying, with the correct details, and we will remake that report once, free.
Not refundable
- A report that opened as described, made from the details you entered.
- Disagreeing with what the tradition says about a chart. Readings are possibilities, not promises; see our terms.
- Jyotish Sahayak questions that were answered.
How to ask
Write to us within 7 days of payment, with the Razorpay payment ID from your receipt. It starts with pay_. We usually reply within 2 working days.
When the money comes back
An approved refund goes back the way you paid (UPI, card or bank), usually within 5 to 7 working days, depending on your bank. Refunds are always money, never wallet points or credits.
Cancellation
A report or question pack is delivered instantly, so an order can't be cancelled after payment. If a payment failed but money left your account, your bank or Razorpay usually returns it on its own within 5 to 7 working days. If it doesn't, write to us.